Patient Journey Mapping Template Manufacturing Journey Diagram

Tech architecture infographic titled "Patient Journey Mapping Template" using HOW-IT-WORKS archetype adapted as a customer journey map from Awareness to Loyalty for a manufacturing company. Create an executive-deck grade journey architecture diagram with labeled BOXES for each stage, department, system, and feedback loop, connected by directional ARROWS that show progression and handoffs. Layout as a horizontal journey with swimlanes: Customer, Sales & Marketing, Customer Service, Manufacturing Operations, Logistics, CRM / Analytics. Include these main stage boxes in sequence: 1 Awareness, 2 Consideration, 3 Evaluation, 4 Purchase, 5 Onboarding, 6 Usage, 7 Support, 8 Retention, 9 Loyalty / Advocacy. Under each stage, add supporting entity boxes such as Marketing Team, Website / Campaign Landing Page, Sales Team, Product Catalog, CRM System, Order Management System, Manufacturing Plant, Quality Control, Warehouse, Shipping Partner, Customer Support Desk, Feedback Survey Tool, Analytics Dashboard, Loyalty Program. Each box must include a simple generic icon, a canonical English name, and a one-line role description in English. Example role descriptions: "Generates initial demand", "Captures lead details", "Qualifies customer needs", "Processes confirmed order", "Builds and packs product", "Handles delivery updates", "Resolves customer issues", "Tracks satisfaction metrics". Connect boxes with ARROWS labeled in English with what moves between them, such as "Ad impression", "Website visit", "Product inquiry", "Qualified lead", "Quote request", "Purchase order", "Order confirmation", "Production schedule", "Finished goods", "Shipment status", "Support ticket", "Survey response", "Repeat order", "Referral". Add small illustrative metrics near selected stages in English, such as "CTR 3.2%", "Lead-to-order 18%", "Build time 5 days", "On-time delivery 96%", "CSAT 4.6/5", "Repeat purchase 28%". Include feedback arrows looping from Support and Loyalty back to Marketing, Product Team, and Analytics labeled "Customer insight", "Quality feedback", and "Referral signal". Add a numbered legend 1-7 in English walking through the lifecycle: 1 Customer discovers brand through campaigns and distributors, 2 Customer researches products and submits inquiry, 3 Sales and CRM qualify needs and prepare offer, 4 Order is placed and routed to operations systems, 5 Manufacturing and quality teams produce and verify goods, 6 Logistics and service teams deliver, onboard, and support usage, 7 Analytics and loyalty programs drive retention, repeat orders, and advocacy. Visual style: modern dashboard, editorial developer-blog illustration, isometric or flat tech-diagram style, vector-clean infographic layout. Use a sage and rust palette with warm neutrals, muted green panels, rust highlights for key arrows and KPIs, soft gray backgrounds, subtle grid, rounded cards, clean spacing, sharp typography, executive presentation clarity, calm strategic mood. Use generic department and system icons only, no real-company logos, no real vendor branding, neutral org-chart style titles. Process timings, costs, and volumes should appear as illustrative sample values only. All text MUST be written in English (array). Every heading, label, caption, legend and metric name in the image must be in English — not English. Spell each English word correctly using English characters and diacritics. Numbers stay as digits, no real cloud-vendor logos (AWS / GCP / Azure) — use generic cloud icons, no watermarks No real-company logos. Use generic icons for departments / tools / vendors. Org-chart titles stay neutral (no real person names). Process timings / costs / volumes are illustrative example values.