Modèle cartographie processus e-commerce infographique

Tech architecture infographic titled "Process Mapping Model for E-commerce" — HOW-IT-WORKS archetype, left-to-right pipeline for an e-commerce company process map. Show a clear end-to-end company blueprint with labeled boxes connected by directional arrows. Include these boxes, each with a simple generic icon, a canonical English name, and a one-line English role description: 1) Customer — "Browses products and places orders"; 2) Online Storefront — "Displays catalog and captures checkout requests"; 3) Order Management — "Validates order and orchestrates fulfillment"; 4) Payment Processing — "Authorizes card or wallet payment securely"; 5) Inventory Control — "Reserves stock and updates availability"; 6) Warehouse / Fulfillment — "Picks, packs, and prepares shipment"; 7) Shipping Carrier — "Transports parcel and provides tracking updates"; 8) Customer Support — "Handles exceptions, returns, and inquiries"; 9) Finance / Reporting — "Records revenue, costs, and performance metrics". Add optional side-support boxes beneath the main flow: Marketing — "Drives traffic and promotions" and Supplier / Procurement — "Replenishes inventory when stock is low". Connect boxes with arrows showing realistic process direction and label each arrow in English: "Browse catalog", "Checkout data", "Order confirmation", "Payment authorization", "Approved: 200 OK", "Stock reservation", "Pick list", "Packed order", "Shipment request", "Tracking number", "Delivery status", "Return request", "Refund record", "Sales report", "Reorder request". Include small illustrative metrics near selected steps in English, such as "~2 min checkout", "Authorization < 5 sec", "Pick & pack 4 hrs", "Delivery 2-5 days", "Return rate 8%", "Avg order value $75". Add a numbered legend 1-7 in English walking through the lifecycle: 1. Customer visits the online storefront and reviews products. 2. Checkout submits order details to order management. 3. Payment processing authorizes the transaction and returns status. 4. Inventory control reserves available stock for the order. 5. Warehouse fulfillment picks, packs, and hands off the parcel. 6. Shipping carrier delivers the order and sends tracking updates. 7. Finance and support record outcomes, refunds, and service events. Visual style: hand-drawn whiteboard aesthetic, executive-deck grade clarity, editorial developer-blog illustration, isometric or flat tech-diagram style, vector-clean infographic layout. Use navy and gold corporate palette on a clean white background, sketch-like outlines, neat marker annotations, subtle shadowing, polished boardroom-ready composition, balanced spacing, high readability, no clutter, no real-company logos, generic department and tool icons only. All text MUST be written in English (array). Every heading, label, caption, legend and metric name in the image must be in English — not English. Spell each English word correctly using English characters and diacritics. Numbers stay as digits, no real cloud-vendor logos (AWS / GCP / Azure) — use generic cloud icons, no watermarks No real-company logos. Use generic icons for departments / tools / vendors. Org-chart titles stay neutral (no real person names). Process timings / costs / volumes are illustrative example values.